Survey
Name
*
Account #
*
E-Mail Address
*
How long have you been a customer of LQP?
*
Are you satisfied in general with Litter Quality Propane?
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Yes
No
Please explain:
Are you likely to recommend LQP to a friend or colleague?
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Yes
No
Please explain:
Did you know that we now accept gas orders and credit/debt card payments online?
*
Yes
No
Is this a service you are interested in using?
*
Yes
No
How frequently do you contact customer service?
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How do you contact us? (in person, telephone, mail or e-mail)
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When contacting us by phone, was there a wait before speaking to a LQP representative? If so, how long?
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Overall, would you say that our sales / customer service representatives are friendly, helpful and knowledgeable?
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Yes
No
Are you happy with the manner that we contact you about fixed rates?
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Yes
No
Are you happy with the 12 fixed rate agreements that we offer?
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Yes
No
Please explain:
Are you happy with our delivery and service personnel?
*
Yes
No
Please explain:
Do you have any issues or concerns about pricing and/or billing?
*
Would you like to see any additional services provided?
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Is there anything you would like to see us do differently?
*
Questions or Comments?
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