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Litter Quality Propane Customer Survey

Litter Quality Propane wants to know what you know and think about our company. We want to be able to provide our customers the best possible service for all your propane needs and by completing this short survey you can assist us in doing so. It is very important to us to gauge your knowledge of our offered programs and services and to understand how you feel we are doing as a company. Please provide us with your most truthful and honest opinions of our company and in return we will award you TEN DOLLARS in Buffalo Bucks to be used on your next purchase at Litter Quality Propane. Thank you for taking the time to complete the survey.

1.	Did you know that you can earn monetary rewards for the number of gallons used each year and for loyalty based on your number of years as a LQP customer?	Yes No
	Comments:
2.	In the past, lock-in rates for propane have been a good deal for customers.
	Have you locked-in in the past?	Yes No
	Will you lock-in again?	Yes No
	Comments:
3.	Does Litter Quality Propane do a good job explaining the difference between assured or fixed pricing and market or flex pricing?  Please explain.
4.	Litter Quality Propane spends many advertising dollars each year supporting local schools and 4-H programs. Does this and other support in our service area communities play a role with you when deciding whether to use our company’s services or not?	Some influence No Influence Never crosses my mind
	Comments:
5.	Interactions between our staff and our customers are a very important part of our daily operations. We strive to provide the most knowledgeable, courteous and respectful conversations with our customers.  During your most recent conversations with our staff were you treated in a customer friendly manner?	Yes No Somewhat
	Comments:
6.	Over the past heating season propane prices have fluctuated significantly.  With our country’s economic turmoil and so much volatility in the propane market where do you predict the lock-in price for propane will be for the next heating season?	$1.00 to $1.49 $1.50 to $2.00 $2.01 to $2.49 $2.50 to $3.00 Higher than $3.00
	Comments:
7.	In the natural gas business, customers are charged only for the gas they use each month plus a service fee for the equipment that services their homes.  If you could be charged for only the propane gas you used each month instead of by the delivered tank full would that be an option you would choose?	Yes No Maybe I need more information
	Comments:
8.	Litter Quality Propane is considering offering a discount for customers who pay for their propane purchases prior to delivery.  Is this a program you would consider using?	Yes No
	Comments:
9.	Were you aware that Litter Quality Propane offers an eleven month budget plan to spread out your payments and allow you to not have to pay the entire delivery bill within thirty days?	Yes No
10.	Budget Customers: Do you find the terms and conditions of the budget plan reasonable and helpful for controlling your monthly expenditures? What changes if any would you like to see to the budget plan?
Optional
Name:
Account #:
If name is not provided no Buffalo Bucks can be awarded.